Help

Frequently Asked Questions

Quick answers to the questions we hear most.

Orders

How do I place an order?

Add products to your cart, open the cart and choose Checkout. Fill in your contact and delivery details and press Place Order.

Can I order without creating an account?

Yes. All orders are placed as a guest — there are no customer accounts.

Can I change my order after placing it?

Please contact us as soon as possible with your order number.

How do I know my order was received?

After placing your order you see a confirmation page with your order number and a printable receipt.

What delivery options are available?

Home delivery (₴99, free for orders of ₴1,500 or more) and free collection from a pickup point.

How long does delivery take?

It depends on your address. Contact us and we will confirm the estimated delivery time for you.

Can I pick up my order?

Yes — choose Pickup point at checkout and enter your preferred pickup location.

What payment methods are available?

Card or cash on delivery.

Is online payment available?

Not yet. No payment is processed on this website.

Where can I find ingredients and allergen information?

On each product page, where the information is available. Always check the packaging before consuming.

How can I check product availability?

Each product shows its stock status. Low stock shows as “Only X left”.

What happens if a product is out of stock?

It is marked “Out of Stock” and can't be added to the cart. Stock is checked again when you place your order.

Can I return an order?

See our Returns & Refunds page. or contact us with your order number.

What should I do if my order arrives damaged or incorrect?

Still need help? Contact us.